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Field guide

Guest Service, Coffee & Reviews

Handle check-in, luggage and phone calls as part of a repeatable shift.

Updated 10 November 2026 · Game version and prices can change

Handle arrivals at the front desk

Check the room is ready, then use the front desk to check in the guest and give out their key. When the guest gives you a luggage task, follow that task for the suitcase handoff before returning to the desk.

Answer the phone for extras

The footage links Room 103 with unlocking guest orders. The on-screen message explains that guests can call for extras and tip. When the phone rings, check the request before starting another job. Coffee is one confirmed service task.

Grow through reviews

The developer links happy guests with payment, tips and reviews, and says more stars bring more guests. Handle the active request before leaving for a long renovation. Guests can include families, newlyweds and an inspector, but their exact requirements and the review formula are unverified.